Our stakeholders

Analysis of major stakeholders with whom Hansel regularly works

Stakeholder	Expectations and requirements towards Hansel	Impact on Hansel’s business	Cooperation and business strategy	Responsible party
Customer relations
Procurement units	Affordable and high-quality acquisitions in terms of contractual terms and prices. Support for competitive tendering of both framework agreements and own procurement. Minimising risks related to purchasing and procurement. Making procurement easier for the organisation, the need for support with the development of procurement has increased.	Very high	Operations are based on a customer relations plan, which is drawn up annually, and wherein focus areas and major customer relationship development activities are identified.	Customer relations team
Customer forum	Opportunities to influence Hansel’s operations	Important	Regular meetings	Managing director, account manager
Customer networks of the categories	Opportunities to influence Hansel’s operations	Important	Regular meetings	Category manager
Government service providers
Cooperation forum for government service providers	Synergies in other operations	Mutual exchange of experiences in different subareas	Management forum, communication and marketing cooperation	Account manager
Senate Properties	Support through successful acquisitions and of the procurement development of procurement	Cooperation has become deeper and more systematic	Close and regular cooperation, development services	Cooperation development manager, customer relations team
Government ICT Centre Valtori	Support through successful acquisitions and of the procurement development of procurement	High impact, important to maintain interest, key partner in the ICT sector	Expert services and cooperation in accordance with the government procurement strategy: tendering expertise from Hansel, concepts for ICT services from Valtori	Customer relations team, category management, ICT team
HAUS Kehittämiskeskus Oy	Cooperation on training provided to Hansel’s customers. Hansel employees as instructors in procurement services.	Development of the expertise of Hansel employees	Planning of training	Supervisors
State Treasury	Support through successful acquisitions and of the procurement development of procurement	Increased impact. A significant operator in the development of the government’s financial and HR administration.	Cooperation projects	Director of finance, chief category officer
Government Shared Services Centre for Finance and HR Palkeet	Support for business through successful acquisitions and of the procurement development of procurement	Continuous cooperation	Cooperation projects, Handi system, central government’s AI network, technical support for Hilma	Director of finance, chief category officer
Supplier relations
Contractual suppliers	Profitable commercial activities with governmental organisations. Professional tendering processes coupled with non-discriminatory and fair treatment. Possibilities for additional sales.	Extremely significant impact as a provider of high-quality, responsible products.	Preparation of an action plan, coordination of cooperation with suppliers	Category management
Other suppliers	Desire for additional sales. Fair and non-discriminatory treatment, and verification of such treatment.	Minor impact	Communication on selection criteria, marketing of tendering processes	Category management, customer relations team
Employee relations and Board of Directors
Employees	A good employer, balance between work and leisure	Very high	Continuous measures for enhancing wellbeing at work	Managing director
Hansel’s Board of Directors	Well-managed, successful company	High	Cooperation with the Board of Directors in accordance with the Limited Liability Companies Act	Managing director, employee representative
Hansel’s senior salaried employees (Hyry)	Smooth cooperation between employees and the employer	Very high	Regular meetings	Managing director
Federation of Professional and Managerial Staff (YTN)	An active interpreter and developer of the collective agreement on the employer side	Low impact and interest	Shop steward’s participation in training events and active contacts with the shop steward	Shop steward, HR manager
Service Sector Employers (PALTA)	An active interpreter and developer of the collective agreement on the employer side	Low impact and interest	Monitoring the situation and maintaining contact as necessary	Managing director
Ownership steering and legislation
Ministry of Finance/owner	A well-managed, responsible and innovative company that generates savings for public administration procurement	High	Cooperation projects such as data security executive committee VAHTI, active expressing of views on possibilities for development and savings in procurement services	Managing director, director of digital business
Association of Finnish Local and Regional Authorities/owner	A well-managed, responsible and innovative company that generates savings for public administration procurement	High	Cooperation projects, active interaction	Managing director
Ministry of Finance’s Public Governance Department, Corporate Services Policy Unit	Management responsibility and participation in cooperation projects, views of a procurement specialist	Very high	Cooperation projects such as Hilma, amendments to the Act on a Limited Liability Company Called Hansel Oy	Managing director, head of legal affairs, director of digital business
Ministry of Economic Affairs and Employment	Bringing a practical procurement perspective to legislative projects	Very high	Participation in working groups, discussion and information events	Managing director, head of legal affairs
Business, organisations and corporate responsibility
Industry organisations	Dialogue to develop joint procurement	Moderate	Maintenance of cooperation (through regular meetings and representatives’ inclusion in tendering processes)	Category management
Non-governmental organisations	Experiences and practical examples related to their industries	Increasing significance as sustainability is emphasised to an increasing extent	Cooperation projects	Responsibility group
Confederation of Finnish Industries EK	Dialogue and raising awareness about public procurement	Moderate	Maintenance of cooperation, meetings as necessary	Managing director, head of legal affairs
Federation of Finnish Enterprises	Want to especially promote the position of SMEs in Hansel’s tendering processes	Moderate	Closer cooperation	Managing director, chief category officer, head of legal affairs
Ministry of the Environment	A trailblazer of sustainable procurement	High impact, varying interest (legislation, EU)	Continuing with the cooperation	Responsibility group
Finnish Environment Institute SYKE	Partner and specialist in procurement; customer	Moderate	Continuing with the cooperation	Responsibility group
Motiva	Exchange of information to promote sustainable procurement	Moderate	Continuing with the cooperation	Responsibility group
Finnwatch	Partner and expert in responsibility matters, exchange of information to promote sustainable procurement	Moderate	Continuing with the cooperation	Category management, sustainability team
WWF	Partner and expert in responsibility matters, exchange of information to promote sustainable procurement	Moderate	Continuing with the cooperation	Responsibility group
LOGY	Network for operators in the field of procurement, promotion of public purchases	Moderate	Public procurement team and sustainability team, Board member	Category manager, head of procurement development unit, responsibility group
Open Knowledge Finland	Partner and specialist in the promotion of open information	Moderate	Cooperation as needed, such as the Tutkihankintoja.fi service and the availability of procurement information as open data	Director of finance, director of digital business
FIBS ry	Responsibility network, exchange of information	Moderate	Continuing with the cooperation, Board member	Responsibility group, director of finance
Municipal and wellbeing services county operators
KL-Kuntahankinnat Oy	An important cooperation partner in accordance with the partnership agreement on the reorganisation of the company and its ownership	Important	Cooperation continues as agreed	Managing director
Regional joint procurement bodies	Regular communication and representation of shared interests	Increasing significance	Continuing with the cooperation	Managing director
Public Procurement Advisory Unit	Regular communication and exchange of information	Important	Continuing with the cooperation, Hilma’s public procurement support	Head of legal affairs
Wellbeing services county company Hyvil Oy	Regular communication and representation of interests	Increasing significance	Closer cooperation	Account manager
Other stakeholders
Procurement Finland (Hankinta-Suomi)	Implementation of the national procurement strategy in Hansel’s services	Important	Regular meetings and working in a steering group and thematic groups	Managing director, persons in charge of thematic groups
Procurement units in other EU member states	Closer cooperation and best practices, development ideas	Important	Continuing with the cooperation, Nordic Network on Sustainable Supply Chain	Managing director, responsibility group
European Commission	Development of public procurement	Increasing significance	Working groups, such as eCertis and EXEP	Managing director
OECD	Development of public procurement	Moderate impact	Participation in networks	Managing director
Finnish Competition and Consumer Authority (KKV)	Oversight of public procurement and compliance with the Competition Act, as well as cooperation in legal matters concerning tendering	Increasing significance	Regular meetings	Head of legal affairs
Media	Access to information related to public contracts	Moderate	Active service: offering stories and materials	Managing director, communications manager
Competence Centre for Sustainable and Innovative Public Procurement (KEINO)	One of the important actors in the network	Important	Regular meetings	Managing director
Government joint procurement coordination group	Development of the content of joint procurement	Important	Regular meetings	Chief category officer
HITKO, coordination group for data administration in the Ministry of Finance’s administrative branch	Exchange of information, cooperation	Moderate	Regular meetings	Director of digital business
Cooperation network of the security authorities	Acknowledging the needs of the security authorities in Hansel’s services	Important	Regular meetings	Customer relations team
Procurement network for specific catchment areas of university hospitals	Regular communication, exchange of information and representation of interests	Moderate	Regular meetings	Account manager